In customer service training circles, there’s a belief that you can't train for empathy. In other words, the empathy required by a customer-facing employee is a fixed personality trait, something that
The college narrative you're probably hearing from your parents and guidance counselors may be the same story I heard in high school in the late 90s. However, the world we live in today does not resemble
Microsoft continues to secretly offer Windows 10 free, and you can see why. Despite new attempts to overhaul Windows upgrades, the platform continues to anger users with poor quality updates and questionable
The number of NBA big men that can give their teams good minutes late in important games is shrinking at an alarming rate. A modern NBA center has to be able to either shoot the ball and make plays for
The Stony Brook Seawolves women’s basketball team’s February 8 victory was its closest of the season, a 52-50 effort over a scrappy New Hampshire team whose mid-game comeback put big pressure on the home
As the Portland Trail Blazers prepare to return from the All-Star break, they find themselves with a daunting task in trying to make the playoffs for a seventh season in a row. They lost three of their
With Barcelona drawing level on points with Real Madrid after their hard-fought 2-1 win over third-placed Getafe, it was imperative that Los Blancos accrued the three points themselves on Sunday against
This article is part of an ongoing series The Secrets of Successful Women. Articles focus on providing valuable career advice targeted to women professionals in particular but certainly valuable for all.
Good news: the New York Times ran an article on reading instruction on its front page. Bad news: as with other recent coverage, the piece overlooks a huge and fundamental aspect of the problem. When journalists
Topline: More than 1,100 former Justice Department officials called on Attorney General William Barr to resign on Sunday after he asked for a lighter sentence for Roger Stone, putting even more scrutiny
To check or not to check, that is the question. Unfortunately, our article won’t offer much clarity on the matter, as you will be reluctant to part with these aesthetically delightful (and intelligently
The 2020 NBA All-Star Game is set to tip-off at 8 p.m. ET tonight, showcasing the best players in the league going head-to-head at the United Center in Chicago, an event that fans can catch on TNT. For
Editors serve a noble purpose in our organizations and our society, and they’re usually the first to remind you of that. But sometimes the editors get a little too full of themselves, and they’ll try push
More and more voices are calling for a re-planning of cities to redesign them not around the car, but around people. The age of permanently congested cities, which kill millions of people through respiratory
tried to kill me." The police described the bloodied scene as a "horror movie." Soon after the incident, Flack's ex-fiancee, 29-year-old Andrew Brady, described escaping a 'toxic situation' with Flack
The UFC held its forth event of 2020 on Saturday. That fight card, UFC Fight Night 167, saw Jan Blachowicz earn himself some consideration for the next shot at UFC light heavyweight champion Jon Jones
Pat Beverley wants a Polish sausage. A few hours home in Chicago will do that to a guy. It’s cold out in the bright afternoon light here on Grand and Pulaski, around Humboldt Park deep on Chicago’s West
The ultimate curator of world music, Gilles Peterson, unearths this "hip-shaker" from the Ivory Coast featuring "the mysterious
The ultimate curator of world music, Gilles Peterson, unearths this "hip-shaker" from the Ivory Coast featuring "the mysterious Bazaré D. Pablo" recorded in 1975. https://soundcloud.com/gillespetersonworldwide/bazare-d-pablo-et-orchestre-nassima-gpww-premiere
Shoppers have fragile egos. One of the enduring challenges of modern economics is maintaining the self-esteem of the person wandering the aisles looking for something that probably isn’t on the shelf.
Should The Major League Baseball Players Union Fire Frederic Horowitz For His A-Rod Arbitration Decision?
Article XI(A)(9) of the Major League Baseball Basic Agreement allows for both Major League Baseball and its players union to "terminate the appointment of the impartial arbitrator" for any reason, or reason